Customer Service Coordinator

Job Req ID: 25675

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
 

Essential Duties and Responsibilities:

1. Incoming RMA packages login, receiving.

2. Open RMA packages and perform physical and visual inspection.

3. Keeping track of return record and follow up on related process with vendors.

4. Review and process RMA requests, and check status for customers.

5. Receives phone calls, answers question, communicates directly with customers on RMA issues.

6. Handling shipping process for RMA packages.

7. Organize and maintain cleanliness at receiving dock and warehouse at all time

8. Assist in parts transferring in between departments and buildings.

9. Maintain daily reports and documents handling.

Qualifications:

1. Strong communication and management skills.

2. Detail oriented and good time management.

3. Independent person and also a strong team player.

4. Customer relations experience at least 2 years.

5. Microsoft Office knowledge

6. Fluent in English. and better with Mandarin, bachelor's degree.

7. Computer components knowledge