Director, Production Quality

Job Req ID: 28830

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
 

Job Summary:

The Director of Production Quality is responsible for overseeing and driving product quality across production operations. This role ensures continuous improvement through data-driven analysis, cross-functional collaboration, and standardized processes to deliver high-quality products and customer satisfaction.

Essential Duties and Responsibilities:

• Lead production quality performance and drive continuous improvement across operations.
• Analyze internal and external quality data to identify trends and implement corrective and preventive actions (CAPA).
• Establish and maintain quality standards, procedures, and process controls.
• Collaborate with cross-functional teams to resolve production issues and enhance processes.
• Manage new product site transfer process and new product introduction, collaborate with cross-function team to secure the new product quality.
• Manage customer quality issues, audits, and RMA feedback to ensure timely resolution and satisfaction.
• Oversee supplier quality, incoming quality control (IQC), and equipment calibration compliance.
• Monitor field product quality and drive global feedback into improvement actions.
• Lead, develop, and manage the quality team to achieve operational excellence.

Qualifications:

• Bachelor’s degree in Engineering, Manufacturing, Quality Management, or a related field; Diploma holders with relevant experience and proven capability may be considered if they meet job expectations.
• Preferable around 10 years of experience in manufacturing or production quality, with around 5 years in a leadership role.
• Strong knowledge of quality systems and methodologies (e.g., ISO standards, Six Sigma, Lean Manufacturing).
• Proven experience in root cause analysis, corrective and preventive action (CAPA), and continuous improvement.
• Experience working with cross-functional teams in a fast-paced manufacturing environment.
• Strong understanding of supplier quality management and incoming quality control processes.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and interpersonal skills, with experience managing customer relationships and audits.
• Experience in server, electronics, or related industries is a plus.
• Ability to lead teams globally and work effectively with international stakeholders.

Salary Range

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.