RMA Coordinator

Job Req ID: 25676

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
 

Essential Duties and Responsibilities:

1. Incoming RMA Package Login & Receiving: Log and receive incoming RMA packages to ensure accurate tracking and timely processing.
2. Inspection: Open returned packages and perform physical and visual inspection of the contents for damage or discrepancies.
3. Tracking & Follow-up: Maintain and track return records and follow up with vendors on pending and open RMA issues.
4. Vendor Communication: Communicate regularly with vendors to provide updates and address new or ongoing issues related to returns.
5. RMA Request Processing: Review and process RMA requests, checking status updates for customers to ensure timely resolution.
6. Shipping & RTV Processing: Oversee and manage the shipping process for RTV packages, ensuring timely dispatch to vendors.
7. Warehouse Maintenance: Organize and maintain cleanliness at the receiving dock and warehouse at all times to ensure a safe and efficient work environment.
8. Parts Transfer Assistance: Assist in the transferring of parts between departments and buildings as necessary.
9. Reports & Documentation: Maintain daily reports and handle related documentation in an accurate and organized manner.

Qualifications:

1. Bachelor’s degree or equivalent experience.
2. Minimum of 2 years of experience in customer relations or a related field, with a focus on resolving issues efficiently.
3. Strong verbal and written communication skills with the ability to manage multiple tasks and coordinate across departments.
4. Highly detail-oriented with excellent organizational and time management skills.
5. Ability to work independently while also being a strong team player in a collaborative environment.
6. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, etc.).
7. Basic understanding of computer components and hardware is preferred.