Sr. Service Engineer

Job Req ID: 27517

Essential Duties and Responsibilities:

• Deploy, maintain, and troubleshoot servers, GPU systems, networking equipment, and configurations in data centers.
• Service and diagnose issues with replaceable components in various GPU systems.
• Resolve escalations promptly and provide Linux support when necessary.
• Collaborate with managers to develop service programs, share technical knowledge, and train new engineers on data center operations.
• Travel to data centers to address customer issues and deliver hands-on training.
• Take ownership of the customer base, demonstrate independence, and resolve technical problems effectively within data centers.
• Manage time efficiently, work flexible hours, and travel between data center locations as required.
• Produce detailed reports and metrics on data center operations and performance.
• On-call rotation during weekends & holidays (in the future).

Qualifications:

• Bachelor’s degree in a computer-related field or equivalent professional experience.
• Hands-on experience with servers (Supermicro, EMC, DELL, HP, Nvidia).
• Strong hardware diagnostics skills and experience with BIOS, UEFI Shell, PXE, and DOS.
• Certification or experience in Windows and Linux environments (large enterprise experience is a plus).
• Proven break/fix and on-site customer service experience.
• Strong technical communication skills for cross-functional collaboration.
• Excellent written/verbal communication, project management, and time management skills.
• Ability to lift at least 50 lbs and stand for extended periods.
• Proficient in English - Fluent (spoken and written)