Service Technician

Job Req ID: 30612

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
 

Job Summary:

Supermicro is seeking a Service Technician for fieldwork at customer sites to diagnose, resolve, and repair server systems under guidance of senior service engineers and service managers. Solid hands-on server aptitude, clear communication, and ticket discipline are required. This role supports our Global Service network and helps build a world-class field service organization.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):
• Perform onsite and remote troubleshooting of Supermicro systems in enterprise data center environments; escalate complex issues to senior engineers
• Diagnose and resolve hardware issues involving GPUs, CPUs, memory, NVMe, NICs, and interconnects per procedures and runbooks
• Execute hardware diagnostics, system validation, and basic root-cause documentation
• Assist with RMA processes and spare parts logistics (part ID, swap, packaging, serial tracking)
• Manage and resolve service tickets using Salesforce or similar ticketing systems through clean close
• Support GPU platforms such as NVIDIA HGX/DGX-based systems where assigned; escalate advanced GPU issues
• Troubleshoot common GPU-related issues (ECC errors, thermal throttling, driver mismatches) via playbooks
• Collaborate with Technical Account Managers, Service Managers, Project Managers, and senior technicians to support assigned customer accounts
• If needed, travel to customer data centers to support deployments, perform break-fix activities, and assist the team (up to 25%)

Qualifications:

• Associate’s degree, technical diploma, or equivalent hands-on experience in Computer Science, Computer Engineering, Electrical Engineering, IT, or related field preferred; Bachelor’s welcome, not required
• 1–2 years’ experience in enterprise data center operations, field service, depot/repair, or related server hardware support
• 1–2 years’ experience working with server, storage, compute, and/or network hardware
• 1–2 years’ experience troubleshooting and repairing servers and/or networking infrastructure (customer site, depot, or hyperscale repair OK)
• Exposure to inventory (order, receive, ship, stage); full inventory-program ownership not required

Physical Requirements:
• Work is often performed in data center environment, and physical dexterity is necessary to perform job functions
• Lift, carry, push and pull in an excess of 25lb and up to 40lbs. Able to utilize a "buddy system" for moving objects more than 50 lbs. (For applicable positions: Must be able to operate pallet jack and forklift efficiently and safely.)
• Comfortable working in an environment requiring exposure to noise
• Primarily works indoors with controlled climate conditions. Data center and work place can be under construction during deployment.
• Available to work weekends, as the schedule varies depending on site operational needs; flexibility is required.

Preferred Qualifications:
• Linux skills, including system navigation, package management, process management, and basic scripting
• Familiarity with GPU platforms such as NVIDIA DGX or HGX architecture
• Experience being on-call and ability to respond to critical events as needed
• Strong prioritization, communication, and time management skills
• Ability to work effectively in fast-paced, high-visibility environments
• Familiarity with Salesforce, Jira, ServiceNow, or similar

Salary Range

$30.00/hr - $35.00/hr

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.