Sr. Service Program Manager

Job Req ID: 26852

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
 

Essential Duties and Responsibilities:

• Leading service extending teams to support service success at customer end.
• Voice of service in project functional teams for businesses relevant to service projects.
• Ensure timely service readiness for service project safe launch according to project timeline.
• Deliver committed service Features Offered to Customer at Agreed Service Level.
• Drive efficiency of operation along with product service life cycle.
• Leverage internal/external resources to drive customer satisfaction.

Qualifications:

• Bachelor’s degree, or Above.
• 5 Years or Above Experience of Enterprise/Infrastructure Product Service Management
• Highly Familiar with way of Service Operation and Service Network Management.
• Solid Experience of Project Management, and Account Customer Services.
• Communication-Level Japanese and English Capability Required
• Good at Cross-Culture Communication

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.