Staff Field Applications Engineer

Date: Feb 10, 2024

Location: United Kingdom - London

Company: Super Micro Computer

Job Req ID: 22001

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
 

Job Summary:

The Staff Field Application Engineer (FAE) will be part of a growing, dynamic, highly-focused team responsible for developing new or existing opportunities in the global IT market. The FAE will be required to work with customers from ground to executive-level, manage projects hand in hand with internal and external teams, and help grow the business whenever possible. Customer and solution focus, are two key factors for this position, as well as business continuity and support. The FAE must work with multiple departments to ensure new projects and existing projects are initiated or maintained towards customer requirements.

Essential Duties and Responsibilities:

  • Recruit, lead and mentor team of FAE'/s in support of revenue growth at all assigned accounts
  • Work closely with the sales and extended teams to map end-user customer business, partner requirements and provide most optimized technical solutions
  • Provide technical leadership in Pre-Sales and oversee implementation of such solutions
  • Effectively engage with C-level technical customers, gain and maintain trust
  • Manage and lead product HW and SW engineers during product development
  • Manage and lead teams during investigation and resolution of problems in the field
  • Develop and review systems solutions, technical bid responses and presentations
  • Work cross-department to ensure customer satisfaction and timely resolution of issues
  • Visit on-site facilities and operations to enable solution integration and issue resolution
  • Some travel required (up to 25%) 

Qualifications:

  • Bachelors' or Masters' degree in engineering discipline; computer science, computer engineering and electrical engineering preferred
  • Minimum 12 year related experience with Compute/Storage Server or Data Center or IT Infrastructure experience desired
  • Strong background and experience with x86-based server architecture
  • Solid HW system design and diagnostics skills
  • With good understanding of firmware, drivers, OS, Applications and their interaction that can cause system issues
  • Highly technical problem solver who understand system architecture, hardware and software interaction
  • Excellent communication skills and business sense required
  • Solution architect and presentation skills to help expand Fortune1000 account penetration and loyalty
  • Ability to build and demonstrate proof-of-concept that meets o r exceeds customer business needs
  • Ability to present the corporate brand, product messaging and solutions to customers
  • Strong technical communication and leadership skills to lead investigations with engineers of multiple disciplines
  • Individual must be able to work effectively in a high pressure environment 

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.


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