Sr. System Engineer-TC30140

Job Req ID: 30140

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
 

Job Summary:

This technical support role is designed for a seasoned professional with over four years of experience in server technologies, ideally holding a BS/MS in Electrical Engineering, Computer Engineering, Computer Science, or a related discipline. The candidate will play a critical role in ensuring system reliability and customer satisfaction by addressing hardware and firmware issues, supporting new product evaluations, and collaborating across teams to resolve technical challenges.

Essential Duties and Responsibilities:

• Timely replication and clarification of customer-reported issues
• Root cause analysis in partnership with R&D and lab team
• Support for New Product Introduction (NPI), Proof of Concept (POC), and trade show system evaluations
• Customized hardware testing and OS installation for enterprise clients
• Development of shell scripts for hardware diagnostics

Qualifications:

• Education: BS/MS EE, CE, CS, or other engineering fields
• 4+ years of server technology related experience
• Experienced in configuring server systems or OEM AI server businesses
• Familiar with server virtualization technologies
• Advanced server/workstation hardware knowledge
• Strong hardware troubleshooting skills
• Strong disciplinary attitude to target issue fix in time
• Ability to work independently with customers while maintaining effective team collaboration
• Experience with Bash scripting, familiar with Linux

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.